Support
Go2Group provides technical support for its entire line of products, including Go2Group synapseRT. To help resolve your issue quickly, please provide the following information from your JIRA environment in a ticket on our support site.
Looking to set up a complimentary support session with Go2Group?
Request | Location | Notes |
|---|---|---|
atlassian-jira.log | In JIRA, Administration > System Info then scroll down to File Path section. | Please change the log level by adding "log4j.category.com.go2group=DEBUG, console, filelog" in log4j.properties. Restart JIRA and run some test cases. You can find log4j.properties in <JIRA_HOME>/atlassian-jira/WEB-INF/classes. |
synapseRT Version | JIRA > Administration > synapseRT Configuration |
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Go2Group technical support is available by telephone, email, and a Go2Group synapseRT-specific customer support ticket system:
- By ticket: support.go2group.com (Please attach log file above when opening a new ticket)
- A self-created customer login is required to access the support site above.
- By telephone: +1 877 442 4669
- By email: support@Go2Group.com
For sales support, please contact us on:
- By telephone: +1 877 442 4669
- By email: sales@Go2Group.com
Complimentary Go2Group Support Assistance
Need assistance via GoToMeeting? We're here to help! Go2Group provides complimentary one-hour support sessions aimed at standing up your implementation of Go2Group synapseRT.
Simply contact us with a few times that you are for one (1) hour over the next few days, and we'll take the next steps to set up a time that is mutually agreeable. In addition to your availability, kindly provide responses to the following questions to help us prepare for our discussion:
- Your Timezone
- Version of JIRA
- Version of Java
- OS of JIRA Servers
- Do you have admin access to JIRA, including ability to install files on servers and restart applications?