Support
Goldfinger provides technical support for its entire line of products, including Goldfinger TestRay. To help resolve your issue quickly, please provide the following information from your Jira environment in a ticket on our support site.
Looking to set up a complimentary support session with Goldfinger?
Request | Location | Notes |
|---|---|---|
atlassian-Jira.log | In Jira, Administration > System Info then scroll down to File Path section. | Please change the log level by adding "log4j.category.com.Goldfinger=DEBUG, console, filelog" in log4j.properties. Restart Jira and run some test cases. You can find log4j.properties in <Jira_HOME>/atlassian-Jira/WEB-INF/classes. |
TestRay Version | Jira > Administration > TestRay Configuration |
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Goldfinger technical support is available by telephone, email, and a Goldfinger TestRay-specific customer support ticket system:
By ticket: support.goldfingerholdings.com (Please attach log file above when opening a new ticket)
A self-created customer login is required to access the support site above.
By telephone: +1 877 442 4669
By email: support@goldfingerholdings.com
For sales support, please contact us on:
By telephone: +1 877 442 4669
By email: sales@goldfingerholdings.com
Complimentary Goldfinger Support Assistance
Need assistance via GoToMeeting? We're here to help! Goldfinger provides complimentary one-hour support sessions aimed at standing up your implementation of Goldfinger TestRay.
Simply contact us with a few times that you are for one (1) hour over the next few days, and we'll take the next steps to set up a time that is mutually agreeable. In addition to your availability, kindly provide responses to the following questions to help us prepare for our discussion:
Your Timezone
Version of Jira
Version of Java
OS of Jira Servers
Do you have admin access to Jira, including ability to install files on servers and restart applications?